Company Policy

Moist Towel Services has provided excellent customer service since 2004 to customers across the planet.  In order to better serve our customers in an efficient timely manner, the following policies are in effect:

 

Return/Exchanges:

 

Due to the nature of wholesale distribution, Moist Towel Services does not offer returns, since each order is custom made unless any manufactory defect occurs.

 

Unlikely, but if this is the case we will ship and exchange the damaged Products immediately, after receiving the damaged Products back from you, shipping fee will be on us.

 

We have a very strict quality Control after each production, a damage could only occur while shipping the goods to you, but all orders are insured.

 

Please note we are wholesale distributor and work on very low margin as we are offering you factory pricing therefore exchanges/returns and paying shipping expense is something we cannot afford.

 

We always send you a Template Image of your custom made order via email, so you can review it or tell us any necessary changes you would like.

 

After you agree with the template we start producing your Custom Order, so a misunderstanding regarding your Custom Print is not possible since you have the last word and we follow your instruction carefully till you completely satisfied.

 

Payment:

 

Moist Towel Services reserves the right to delay or cancel shipments based on credit or delinquent payment conditions.

 

All sales subject to applicable municipal state and federal taxes.

 

SOON you can place your order direct at our website.

 

Small quantities order can be easily placed at our website, for big quantities order please contact us via our online form under Contact us or give us a call for discount pricing.

 

If your order is over 100.000 pieces 50% Down payment is requested before our graphic department start any custom made Templates, unless we accept different conditions which are stated in the order form. Please contact us for bank wire instruction.

 

After the production is completed the open Balance has to be paid in full before we are able to ship the goods to you.

Moist Towel Services happily offers Rush Processing for orders placed before 12 PM EST for an additional fee we are able to rush and send your order via express cargo service.

 

Moist Towel Services accept all major Credit Cards; bank Transfer, Western Union, and PayPal. For big quantity Orders we also accept Letter of Credit *amount must exceed 95.000 USD. Moist Towel Services reserves the right to decline Credit Card acceptance due to the risk of chargeback policies.

 

We strive to keep our prices as low as possible. However, due to unexpected increases in cost our prices are subject to change without notice.

 

Lost Packages/ Insurance:

Moist Towel Services ship all orders always insured, for your protection.

 

Cancellation/ Changes:

 

Cancellations or changes regarding your custom print must be made the same day the order is placed and or order form was signed. A signed order form is a binding agreement and can't be cancelled.

 

We start working on your custom made Template right after the order was placed. Down payment (deposit) is due in no later than 2 business days after the order form was signed. If the deposit was not received on time Moist Towel Services has the right to increase the sales price up to 5%.

We will issue a full refund of the down payment, if you cancel your order the same day your order was placed and or order form was signed and deposit was already scheduled.

If the deposit was not scheduled and order form was signed you have the right to cancel the order on the same day you submit the signed order form, with no exemptions. 

We do not accept cancellation if the order is a custom order and we already started production. Saturday is a business day for Moist Towel Services.

MOQ  / Low order Sample Fee :

All orders under our required MOQ are subject to add $ 250 Low order sample Fee.

MOQ for all Terry Cotton Refreshing Towels = 30.000 piece (if no PRIVATE PRINT is required we will NOT charge you any additional fee) and a lower quantity is possible.

Please get in touch with customer service to get more detailed information’s.

MOQ for all Viscose Refreshing Towels = 50.000 piece (if no PRIVATE PRINT is required, we will NOT charge you any additional fee)

MOQ for our 3 layer structured patented PAPER Oshibori = 30.000 pcs

 

Thanks for your understanding and being a valued customer

We appreciate your business

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